Payment and Refund Policy
Last updated on 6 November 2026.
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of courses, training modules, workshop access, and related digital resources offered through newswova. These services focus on professional development in live television production, including studio equipment integration, dynamic camera techniques, acoustic optimization, lighting setups, and reliable production processes for news programs, interviews, and live shows. The policy covers both one-time course purchases and any subscription-based access to the professional hub. It does not extend to third-party services or physical goods purchased outside this platform.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are displayed in British Pounds Sterling (GBP) and include applicable Value Added Tax (VAT) at the current UK rate unless otherwise stated. Additional charges may apply for premium add-ons, extended access periods, or certification fees. newswova reserves the right to adjust prices for new enrolments, but existing purchases remain at the confirmed rate. Customers are responsible for any currency conversion fees imposed by their payment provider.
Accepted Payment Methods, Payment Authorisation, and Payment Security
Accepted payment methods include major credit and debit cards, bank transfers, and approved digital wallets. Payments are processed securely through third-party providers compliant with UK payment standards. Authorisation occurs immediately upon submission, with funds held until order confirmation. newswova does not store card details. All transactions use encryption and fraud detection measures in line with UK financial regulations.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A contract forms when you receive an email confirmation following successful payment. This confirmation outlines the course details, access instructions, and total amount paid. Until this point, no binding agreement exists, and you may cancel without penalty. Access to digital content begins only after confirmation.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations 2013, you have 14 days from the date of confirmation to cancel most purchases. For digital content, this right ends once you start downloading or streaming the material. Subscriptions may be cancelled at any time, with access continuing until the end of the paid period. Cancellations must be requested via the contact form on the Contacts page.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for cancellations within the 14-day period if no substantial content has been accessed. Exclusions apply to completed courses, customised training, promotional bundles, and any services already delivered. Non-refundable items include certification fees and materials marked as final sale. Refunds are not granted for changes of mind after the cooling-off period or for failure to meet technical requirements on your side.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, submit details through the contact form on the Contacts page, including your order number, full name, email address associated with the purchase, and reason for the request. Provide proof of purchase if requested. Requests must be made in writing; telephone requests via +44 (0)161 295 4545 are accepted only as a preliminary step and require written follow-up.
Inspection, Approval, Rejection, and Notification of the Refund Decision
newswova will review each request within 10 working days. You will receive notification by email confirming approval or rejection, along with reasons if declined. Approved refunds proceed to processing; rejected requests may be appealed once with additional supporting information.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Refunds are issued to the original payment method. Processing takes up to 14 working days after approval, with funds typically appearing in your account within 5 to 10 additional working days depending on your bank. For bank transfers, processing may extend to 20 working days.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital content access is non-refundable once streaming or downloading begins. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers are subject to the same 14-day rule but exclude any free trial periods. Services such as live workshops are refundable only if cancelled more than 7 days in advance.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments must be resolved within 7 days to maintain enrolment. Duplicate charges are investigated and refunded automatically where verified. Chargebacks are treated as cancellations and may result in account suspension. Suspected fraud leads to immediate order hold and reporting to relevant UK authorities, with no refund until resolved.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy operates alongside your rights under the Consumer Rights Act 2015, UK GDPR, and the Consumer Contracts Regulations. Nothing in this policy affects your statutory rights to goods and services of satisfactory quality or to remedies for faulty digital content. You may enforce these rights through the courts or alternative dispute resolution in the United Kingdom.
Contact Route, Policy Changes, and Last-Updated Date
For questions about this policy, use the contact form on the Contacts page or reach [email protected]. newswova may update this policy to reflect legal changes; the latest version always appears on this page. Continued use of the site after updates constitutes acceptance of the revised terms. Address: University of Salford, MediaCityUK, Salford, Greater Manchester, M50 2HE.